Customer Rights

When traveling on company vehicles, passengers must not:

• Place feet on seats
• Smoke, and or spit
• Use offensive language or behave offensively
• Interfere with equipment or damage the bus
• Throw anything in or from the bus
• Drop or leave rubbish in the bus

Passengers can:

• Expect the bus to be clean and tidy
• Expect to see the driver's authority card displayed
• Expect not to be inconvenienced by any luggage or goods within the bus
• Expect the driver to behave in an orderly manner, act with civility and propriety and comply with reasonable requests
• Drink water in the bus

Enquiries and/or complaints relating to bus services operated by Caringbah Bus Company can be made by contacting the Manager on phone (02) 9524 6636, fax (02) 9525 1851, email to info@caringbahbus.com.au or directly to the depot at 69 Parraweena Rd, Caringbah 2229. You may also use this incident report form to submit details.